Privacy Policy

1. Introduction & Scope

Medford Leak Detectives ("we," "our," or "us") provides non-invasive water leak locating, slab leak detection, underground pipe locating, sewer video scoping, and emergency pipe repair diagnostics across Medford, Oregon, and the greater Rogue Valley. We respect your personal privacy and are committed to handling all personal data transparently, securely, and responsibly.

This Privacy Policy outlines how we collect, store, utilize, and protect your information when you access our website at https://leakdetectionmedfordor.com/, submit an estimate request or contact form, or communicate with our dispatch team.

2. Information We Collect

We collect only the minimum information necessary to evaluate your leak detection needs and provide timely diagnostic services:

• Contact Details: Your full name, telephone number, and email address when you voluntarily submit a request form or call our office.
• Property & Service Information: The service location address, neighborhood, type of property (residential or commercial), and specific symptoms or descriptions of the suspected water leak (e.g., damp drywall, high water bill, warm floor spots, meter movement).
• Automated Technical Data: When you browse our site, our servers and network infrastructure (such as Cloudflare) automatically record basic operational logs including IP addresses, browser user-agents, referral URLs, and timestamps. This technical information is used exclusively to maintain site security, mitigate abuse, and optimize content delivery.

3. How We Use Your Information

The information you provide is utilized solely for lawful business operations, including:

• Dispatching mobile diagnostic technicians and service vehicles to your property.
• Preparing written service estimates, scope assessments, and diagnostic inspection reports.
• Directly communicating with you via phone or email regarding scheduled appointments, inspection results, or follow-up recommendations.
• Preventing automated spam, fraudulent submissions, and unauthorized access to our digital systems.

We never sell, rent, lease, or trade your personal information to third-party marketers, lead brokers, or commercial advertising networks.

4. Data Storage, Security & Transmission

All communication between your web browser and our website is protected using Transport Layer Security (TLS/HTTPS) encryption. Form submissions are processed securely through restricted serverless functions and delivered directly to designated operational dispatch endpoints.

We maintain appropriate physical, electronic, and procedural safeguards to protect your personal information against unauthorized access, loss, alteration, or disclosure. We retain service records and contact submissions only for the duration necessary to satisfy diagnostic service fulfillment, accounting records, and legal obligations.

5. Emergency Situations & Phone Contact

If you are experiencing an active water emergency — such as an uncontrolled burst pipe, indoor flooding, or structural collapse risk — do not wait for an online form response. Web submissions are reviewed during dispatch operating hours. For immediate assistance, shut off your main water valve and call our priority emergency dispatch number directly at (541) 906-0245.

6. Analytics & Cookies

Our website may utilize privacy-respecting analytics tools to evaluate aggregate site traffic, popular service pages, and general device compatibility. These tools collect anonymized usage metrics without tracking individual identities or sharing personal data across third-party networks. You can configure your browser to decline cookies without impacting your ability to view our website or submit diagnostic requests.

7. Your Privacy Rights & Data Deletion

You have the right to request access to any personal information we maintain regarding your service requests, request corrections to inaccurate records, or request complete deletion of your contact data from our active customer dispatch lists. To exercise any of these rights, contact us with your request at [email protected] or call (541) 906-0245.

8. Updates to This Policy

We may periodically update this Privacy Policy to reflect enhancements in our diagnostic services, operational systems, or applicable state and federal regulations. Any revisions will be published directly to this page with an updated effective date.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data management practices, please contact us: